Never miss a customer on Instagram again.
Auto-reply to comments, DMs, and story replies the moment someone asks — even after closing time.
Every Instagram interaction, covered.
Comment & DM automation
Set a keyword or reply to every comment on a post or reel — the moment someone asks about a piece, they get an instant reply in their DMs.
Story reply automation
Turn every story reaction into a conversation automatically, without opening Instagram.
Ice-breakers & keyword replies
Quick-reply buttons greet new conversations, and keyword triggers answer common questions instantly — pricing, availability, store hours.
Away messages
Set store hours once, and customers get an automatic reply outside them — so no one is left waiting until morning.
WhatsApp broadcast
Send new-arrival updates and offers straight to your customers’ WhatsApp, in one message to your whole list.
Pair it with StoreMate CRM
Every conversation Connect handles on Instagram can carry straight into your customer's record in StoreMate CRM — so your store and your Instagram feel like one system.
Explore StoreMate CRMFrequently asked
Is this against Instagram’s rules?
No. StoreMate Connect uses Instagram’s official API to send replies, the same access Meta provides to approved partners — no password sharing, no workarounds.
Will my replies sound robotic?
You write every message yourself, in your own words — StoreMate Connect just sends it at the right moment. Nothing is generated automatically unless you choose to.
What happens to a question my automation doesn’t cover?
You can set a default reply for anything that doesn’t match a keyword, so a customer always gets a response, and you can follow up personally later.
When is WhatsApp automation launching?
It’s in active development. If you’re using StoreMate Connect for Instagram already, you’ll be the first to know when WhatsApp broadcast is ready.