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StoreMate Open CRM
Legal

Refund & Cancellation Policy

Last updated: 10 July 2026

1. Free trial

Where a free trial is offered on StoreMate CRM or StoreMate Connect, you will not be charged during the trial period. If you choose not to subscribe, your access simply ends at the close of the trial — no payment is collected unless you actively select a paid plan.

2. Subscription cancellation

  • You may cancel your subscription at any time from your account settings, or by contacting us at support@storemate.com.
  • Cancellation stops future billing but does not automatically refund the current billing period.
  • You will continue to have access to the Services until the end of the period you've already paid for.

3. Refund eligibility

We offer refunds in the following situations:

  • Billing errors — if you were charged incorrectly (for example, charged twice, or charged after a valid cancellation), we will issue a full refund of the erroneous amount.
  • Service unavailability — if the Services were unavailable for an extended period due to a fault on our end, we will assess and may offer a prorated refund or service credit.
  • First-time subscribers — if you are within the first 7 days of your first paid subscription and are not satisfied with the Services, you may request a full refund.

4. Situations not eligible for refund

  • Partial months or unused time after voluntarily cancelling beyond the 7-day window in Section 3.
  • Change of mind after extended use of a paid plan.
  • Issues caused by third-party platforms (such as Instagram or Meta) that are outside our control.
  • Suspension or termination of your account due to a violation of our Terms & Conditions.

5. How to request a refund

To request a refund, email us at support@storemate.com with your account details and the reason for your request. We aim to respond within 3–5 business days and, where approved, process refunds within 7–10 business days to your original payment method.

6. Plan changes (upgrade/downgrade)

If you upgrade your plan, the new plan takes effect immediately and billing is adjusted on a prorated basis. If you downgrade, the change takes effect at the start of your next billing cycle, and you retain access to your current plan's features until then.

7. Contact us

Questions about this policy? Reach us at hello@storemate.com.